Dewa89 Privacy Policy – Personal Data Protection for Malaysian Players

Dewa89 ("we", "platform") respects and protects the privacy of all its members. This Privacy Policy sets out in detail how dewa89 collects, stores, uses, protects and discloses your personal information when you use our online casino and Sports Betting platform.

This document applies to all users accessing the dewa89 platform through our main website, mobile app, or any other digital channel operated by dewa89. By using our services, you agree to the data collection and usage practices as described in this Privacy Policy.

Dewa89 is fully compliant with the Malaysia Personal Data Protection Act 2010 (PDPA). We are committed to ensuring that your personal information is handled responsibly and with respect for your privacy at all times.

Dewa89 collects various types of information depending on the nature of your interaction with our platform. Below is a full categorisation of the data we collect:

Dewa89 collects your information through several different channels:

• Account Registration: Information you provide directly during the dewa89 account registration process, including your name, email, password, and phone number.
• Identity Verification (KYC): Documents you submit during the KYC process, such as a copy of your Malaysian Identity Card or passport, to meet legal compliance requirements.
• Financial Transactions: Information generated when you make deposits or withdrawals via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks), and other Malaysian payment methods.
• Gaming Activity: Data automatically generated when you use dewa89's services — including football betting records from the Malaysia Super League, Live Casino sessions, poker, roulette, and more.
• Communications with Us: Information you share when contacting the dewa89 customer support team via live chat, email or other communication channels.
• Cookies & Tracking Technologies: Data collected automatically via cookies, web pixels, and similar technologies when you browse the dewa89 platform.

Dewa89 uses your personal information for the following lawful, specific and stated purposes:

• Account Management: Creating, verifying and managing your dewa89 account, including secure login and two-factor authentication.
• Service Delivery: Processing sports bets and enabling access to Live Casino, table games, poker, roulette, and all other dewa89 products.
• Payment Processing: Managing deposits and withdrawals through your chosen Malaysia payment methods securely and accurately.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, or any misuse of the dewa89 platform.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance to members.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including Malaysia's PDPA requirements and financial reporting requirements.
• Product Enhancement: Analysing usage patterns to improve the interface, enhance existing features, and develop better new products for Malaysian players.
• Marketing Communications: Sending information about relevant dewa89 promotions, bonuses and offers – only to members who have given consent to receive such communications.

Dewa89 does not sell, rent or trade your personal data to third parties for their own marketing purposes. However, we may share your information with the following parties under limited and controlled circumstances:

• Payment Service Providers: Payment gateway providers that process your transactions (Touch 'n Go, DuitNow, GrabPay, etc.) receive only the information necessary to complete the transaction.
• Game Providers: Live casino, slots, and sports game providers partnering with dewa89 receive only the limited usage data required to deliver their games.
• Identity Verification Services: Third parties that conduct KYC checks and document verification to fulfil our compliance obligations.
• Statutory Authority: Where required by law or a valid court order in Malaysia, dewa89 will disclose the necessary information to the relevant authorities.
• Technical Services: Technology infrastructure, hosting, and cybersecurity providers that support the technical operations of the dewa89 platform, subject to strict confidentiality agreements.

Dewa89 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction:

• 256-bit SSL Encryption: All data transmitted between your browser and dewa89's servers is encrypted using the latest TLS protocol — the same standard used by Malaysian banking institutions.
• Strict Access Controls: Only authorised dewa89 staff may access members' personal data, and only to the extent required for their specific duties.
• Two-Factor Authentication (2FA): Available to all dewa89 member accounts to provide an additional layer of security for your account.
• Continuous Security Monitoring: The dewa89 system is continuously monitored to detect any suspicious activity or potential cybersecurity threats.
• Regular Security Audits: Penetration testing and security audits are conducted on a regular basis by independent third parties to ensure our systems remain aligned with the latest security standards.
• Secure Data Backup: Critical data is regularly backed up to a secure, encrypted location to ensure service continuity.

The dewa89 platform uses cookies and similar tracking technologies to enhance your experience. Below are the types of cookies we use:

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some parts of the dewa89 platform.

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have the following rights with respect to your personal data held by dewa89:

To exercise any of the rights above, please contact our Data Protection Officer at privacy@dewa89.im. We will respond to your request within 30 calendar days.

Dewa89 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law:

• Active Account Data: Retained for the duration of your active dewa89 account plus the period required after account closure in accordance with legal requirements.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in accordance with Malaysian tax and financial legal requirements.
• KYC Documents: Retained for the duration of account activity and for no less than 5 years after account closure, in accordance with anti-money laundering compliance requirements.
• Communication Logs: Customer support communication records are retained for 2 years for quality control and dispute resolution purposes.
• Analytics Data: Anonymised usage data is retained for 3 years for trend analysis and product improvement purposes.

Dewa89 services are intended for users aged 18 and above only. Dewa89 does not knowingly collect, store or process any personal information of individuals under the age of 18.

Should we discover that we have inadvertently collected personal information from someone under the age of 18, we will take immediate steps to delete that information from our systems and close the account in question.

If you believe we may hold information from or about a minor, please contact us immediately at privacy@dewa89.im.

Dewa89 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform enhancements. When we make material changes, we will:

• Updating the "Last Updated" date displayed at the top of this page.
• Displaying a clear notice on the dewa89 platform's main page.
• Sending an email notification to your registered email address for any significant amendments.

Your continued use of the dewa89 platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

If you have any questions, concerns or complaints regarding this Privacy Policy or the way dewa89 handles your personal data, please contact us through the following channels:

You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe dewa89 has failed to meet our obligations under the PDPA 2010.